Course Overview

Conflict resolution requires developing an understanding of common goals, openness, discipline and creativity. In this 3 day workshop, we will learn how to manage our conflicts in the most efficient and effective way, aiming to reach win/win agreements that increase the size of the pie for all parties

Learning Objectives

At the end of this workshop, participants will be able to:
• Define conflict and identify 5 different types of it
• Differentiate between different reactions to conflict and determine which one to display
• List the 5 stages of conflict and evaluate relevant outcomes
• Recognize the importance of communication and active listening in conflict resolution
• Identify personal conflict resolution style
• Explain the conflict resolution process and examine how to use it to resolve one’s conflict