Course Overview

The cornerstone of every successful venture is good relationship and people management. The relationship management course will help participants enhance and reinforce their relationship skills and strengthen their ability to think of the customer’s life time value, offer individualized proposals of real added value as perceived by the customer, demonstrate interest in long-term win-win relationships and present themselves and their firm with impact.

Learning Objectives

At the end of this workshop, participants will be able to:
• Studying a variety of client’s relational profiles
• Developing interactive and adapted relationships, the different phases of the relationship connection, exploration, response, sharing and agreement
• Active listening and probing
• Mastering emotional and challenging interactions
• Building strong long term relationships based on creativity and trust, and expanding new relationships
• Delivering efficient and strong presentations